This is the corporate website of NJOY, LLC. It does not sell, advertise or offer product promotions.

Contact Us

NJOY is a wholly-owned subsidiary of Altria Group, Inc.

NJOY's Product Brands

NJOY ACE* ● NJOY ACE* PODS ● NJOY DAILY

Product Website Questions or Request to be Removed from Product Marketing & Email

If you're an adult tobacco consumer 21+ and you have questions about njoy.com or would like to be removed from product marketing, please call:

833-ASK-NJOY (833-275-6569)

Monday - Friday from 9 a.m. - 7 p.m. ET

Closed Saturday & Sunday

Retailers & Wholesalers

General Questions
Please call the Altria Group Distribution Company Total Support Center at (866) 928-3510.

Requests for W-9s, Invoices & Orders
Please call the Altria Group Distribution Company Customer Solutions Department at (855) 747-2432.

General Contact Us

For general company questions about the topics below, please visit the Altria Group website to Contact Us.

Contributions, Grants & Sponsorships
Copyright & Trademark Materials
Employee Volunteering & Giving
Employment Verification & Benefits
Investors & Shareholders
Jobs & Careers
Media
Policy Engagement
Suppliers & Procurement
Sustainability & ESG

Product Quality Complaints & Questions

The contact us options below are for Product Quality Complaints and Product Quality Questions only.

Please do not use the methods below to contact the company for questions/complaints regarding product websites, product coupons, offers or promotions, or to request to be removed from product marketing and emails. Please reference the telephone numbers above for those types of inquiries.

Call Us about a Product Quality Complaint:

833-ASK-NJOY (833-275-6569)

Monday - Friday from 9 a.m. to 7 p.m. ET

Closed Saturday & Sunday

Request an Agent to Call you about a Product Quality Complaint

Request Call

Chat with an Agent about a Product Quality Complaint

Chat is for U.S. Customers Only.